If you are experiencing a life-threatening emergency, such as chest pain, severe breathing difficulties, uncontrolled bleeding, or loss of consciousness, call 911 immediately!

At Memorial Springs Emergency Room, addressing your questions and concerns is a top priority. To help us do this, we would like to guide you through a brief overview of frequently posed patient questions, enhancing our ability to provide you with comprehensive answers.

What is a standalone emergency room (ER)?

 A standalone emergency room is a medical facility that provides emergency medical care similar to a hospital emergency room but operates independently. It is equipped to handle a wide range of medical emergencies and urgent care needs.

What kinds of ailments do the healthcare professionals at Memorial Springs Emergency Room treat?

With a team of skilled emergency medical professionals, Memorial Springs Emergency Room possesses the expertise to diagnose and treat a wide range of medical conditions and injuries. For detailed insights into our services, please explore our services page. Additionally, we provide on-site lab services, X-rays, CT scans, and ultrasounds to ensure comprehensive care.

Does Memorial Springs Emergency Room provide medical treatment and services for infants, toddlers, and children?

Yes! Our dedicated medical team holds advanced training in pediatric emergency care, ensuring tailored treatment for a wide spectrum of childhood injuries and illnesses. With specially designed rooms for pediatric care, our facility offers a comforting environment. This sets us apart from other emergency facilities and solidifies our commitment to lasting top-tier care.

Can I receive stitches or other minor procedures at a standalone ER?

Yes, standalone ERs can often provide minor procedures like stitches for cuts, splinting for fractures, and other treatments for minor injuries.

What types of insurance is accepted at Memorial Springs ER?

We welcome all major insurance plans, including BlueCross/BlueShield, United Healthcare, Humana, Aetna, Cigna, and many others. Give us a call at 346-899-6737 to find out if Memorial Springs ER is in the network of your insurance provider. You can also visit our Insurance & Billing page for more information.

What if Memorial Springs ER is not in my insurance network?

In Texas, insurance providers are obligated to cover "in-network" rates for emergency medical care, even if Memorial Springs ER is considered “out of network.”  If you receive a bill with an "out-of-network" charge, contact us at 346-899-6737 for assistance.

Are standalone ERs regulated and licensed like hospital-based ERs?

Yes, standalone ERs are typically regulated and licensed by the relevant healthcare authorities, just like hospital-based ERs, to ensure they meet the required medical standards.

What if I do not have insurance?

Memorial Springs ER is dedicated to delivering excellent care to our patients when it matters most. Our ability to achieve this includes offering competitive cash prices. We work closely with you to explore potential eligibility for reduced rates via various medical discount programs. Additionally, our team will assist you in setting up a payment plan if your financial circumstances make it necessary.

When am I expected to pay for treatment?

Unless alternative payment arrangements have been established, we requuire that all payments be settled at the time of treatment. We accept all major credit cards and cash. Each patient's situation is approached individually, as your well-being is our foremost concern. Should you have inquiries regarding payment plans or treatment, please reach out to us at 346-899-6737 before your visit.

Is there typically a long wait to see a medical professional?

Not at all! Unlike conventional hospital emergency rooms, where extended wait times can be a concern, the skilled medical team at Memorial Springs ER promptly sees patients upon their arrival.

What information should I bring when visiting a standalone ER?

It's helpful to bring your identification, health insurance information, and a list of current medications and allergies. If you have relevant medical records, those could also aid in your treatment.

What happens if I need to remain inpatient or be transferred to a hospital?

For those requiring extended or specialized care, we facilitate transfer arrangements with local hospitals through established protocols. Our resources encompass ambulances and helicopters, ensuring seamless transport to your preferred or most suitable hospital. In many instances, we can directly facilitate your transfer to an inpatient bed.

What happens if my condition requires additional treatment, surgery, or other unforeseeable care?

In case your medical condition demands ongoing outpatient care, we maintain connections with both primary care and specialist physicians. We coordinate referrals and schedule follow-up appointments, ensuring the continuous management of your health condition.