If your medical emergency includes 10 out of 10 pain DO NOT COME HERE. This facility does not triage as a medical emergency whatsoever. I came in crying, panting, hyperventilating, sweating, and begging god to take away the pain I was experiencing and the moment I walked through the door with these symptoms there was absolutely no sense of urgency from the receptionist. I couldn’t tell you how long before they finally took me back, but it felt like an eternity. Once they finally took me back I was accompanied by Lena who also had no sense of urgency, but what made it worse was the lack of compassion and empathy. She was flipping through the pages of my intake paper work with a disgruntled look on her face and asked me “if I had even checked in with the front desk” because the pages were mostly empty, I was In so much pain I could not comprehend the form or read through the pages I was signing, which is why they were mostly empty at this point. While I am hunched over crying in pain, she grabs the paperwork with an annoyed look on her face and tells me she needs to go speak with her front desk because all of these pages should have been completed before I came back! In the meantime, a doctor finally comes in just as annoyed and I told him the level of care I was receiving was not being treated as an emergency and he basically stated they were following protocol. I could not believe what I was experiencing at this point and realized I was at the wrong facility because I was not being cared for in an emergent manner. I walked out the front door to call 911 so they could take me to an actual emergency room, but they were not able to send anyone since I was “already in an emergency room parking lot”. So, I had to go back in and endure this treatment. Lena (the nurse or MA) should have her license taken away and removed from ever working with patients again, the doctor eventually had to bring me the medicine because he was “tired of waiting” (he also mentioned people complain about her often) Lena should have already administered the medicine I was waiting for. Dr. Marshall thought she had already administered the medication and asked me “how it was working” and when I told him I hadn’t received any medication yet he said “WHAT!?”… I will be contacting the board of directors to further discuss. What a terrible experience. :(
Ashley S.
Mar 23, 2025
(...)
Dr. Enekebe was extremely helpful and took his time to answer all of our questions. He was informative and went above and beyond to make my daughter feel comfortable. Nurse Lucy was great as well!
Lisa C.
Mar 21, 2025
(...)
Super helpful
MyKala C.
Dec 23, 2024
(...)
Super short wait time, very friendly staff. Hands down would go here again before a traditional hospital ER. Everything was fast and efficient. Hospital was super clean.
Jessica P.
Nov 09, 2024
(...)
I knew I needed to go to the emergency room, but the thought of going to a much larger emergency room that could do the same thing that this emergency room could do did not seem very smart on my part. So I decided that I would give this place a try since they are only about a mile and a half from my home. That was one of the best choices that I have ever made. I ended up having to go two times and both times I got exceptional service. I was treated with dignity and respect. They seem like there was not enough that they could do for me. They made sure to check on me all the time . When the doctor would come in and speak with me, he would make sure that I understood everything that he was saying and that if I did not, he would be more than happy to break it down further if that’s what needed to be done for me to understand . When you don’t feel good and you have to deal with other hospitals, emergency rooms where you have to sit for hours upon hours just waiting to be weighed. That’s not being seen just being weighed and your vitals taken. That’s ridiculous. I would encourage everyone. I know that lives in this area to give them an opportunity to show you just exactly what they can do and how they treat their customers , I will definitely go there again when the time comes.
Debra R.
Oct 28, 2024
(...)
Very kind and attentive-
Taylor G.
Oct 08, 2024
(...)
Great service. Doctor and nurses was awesome. They were quick to see me and they listened and did the best for my condition. I would definitely come back and would recommend them to anyone in need of care
Raymond E.
Sep 16, 2024
(...)
I was having extreme muscle spasms and I took a chance on Memorial Spring. I was very pleased with my experience. We filled out paperwork and we’re seen right away not like waiting for who knows how long at a hospital emergency room. Dr. Enekebe was knowledgeable and thorough - took the time to really explain what was going on with me and the treatment they gave me. The nurses and front desk were super polite and professional as well. So the second time I had the same problem, I went back immediately no question about that! Memorial Spring is my go to for any emergency situations in the future for sure!!
Debra S.
Aug 22, 2024
(...)
I brought my son in for severe abdominal pain and the staff was amazing. They were super fast and efficient. Dr. Kene really takes the time to get to the bottom of what the problem is and spares nothing to get you the proper treatment. Nurse Lucy was super sweet and so very helpful. They immediately got my IV started and started me on pain medicine and gave me IV fluids for dehydration. When it was time for me to be transferred for surgery they communicated with me every step of the way and made sure all my questions were answered. The facility was so clean and beautiful inside and out. I would highly recommend Dr. Kene and his team for all your medical needs
Gavynn B.
Aug 09, 2024
(...)
Excellent care
Jykevious K.
Aug 02, 2024
(...)
Client testimonials
/sc-assets/prd/practices/9b4ac84d-5b80-439a-bcc4-055f896f2891/1599572544008_58ea305b.png)
Wonderful, wonderful, wonderful. I'm so glad we chose this emergency room. The doctor was great and through. He took the time to really explain things to us and answer our questions. The nursing staff was kind, helpful, and caring. And the building is new, beautiful, and clean. We ended up paying out of pocket and the pricing was much better than we had feared.
I hope we never have an emergency again and need to go to any ER but if we do I'm coming right back here.
Tami H
/sc-assets/prd/practices/9b4ac84d-5b80-439a-bcc4-055f896f2891/1599572546164_4139df7e.png)
This was by far my best ER experience. Walking in didn’t feel like I was at the ER, I felt like I was at a hotel😀.. the doctor was patient and attentive, nurse/front desk was very nice. I will recommend to my friends and family.
adline metu
/sc-assets/prd/practices/9b4ac84d-5b80-439a-bcc4-055f896f2891/1599572551859_fc8fd66f.png)
Awesome service all the way around, from the front desk registration to the back. Caring nurse, knowledgeable doctor and kind radiology person. Clean, comfortable facility with flat screen TV in patient room that makes wait between procedures easier. Quick and friendly service. I left feeling so much better mentally and physically.
Tracy Walton
Great experience! Dr. Kene was very helpful and thorough in his treatment, taking care to describe the procedures he was doing and what to expect. He also took the time to answer all my questions and explain next steps fully. Wonderful bedside manner! The whole staff is kind and meticulous about each step of the process, including setting up follow-ups with specialty clinics. Having lived in Houston for over a decade, I would highly recommend this ER over the many others in the area!
Jay Dileep
Stellar, compassionate, thorough professional care! - with smiles ! Seized the problem, and helped us move forward. Transport service was excellent! - Thanks to everyone, from the time we entered the building , until we left!
Candice Fogle
The staff here is very professional! I was seen quickly and felt adequately taken care of. The environment was quiet and clean. The front desk, nurse, and doctor were all kind and thorough. Should I ever need to be seen again, I will definitely come here.
Angelina Valdez
I took my dad here for his back and hip pain. The staffs are absolutely best. We got treated right away. They move fast, efficiently and incredibly caring. They almost over checking us though out the visit. If you have an emergency consider visit them. You will be taken care off.
thao dao
The care was outstanding all the way from start to finish. The Doctor put forth a high level of effort to deliver results. My Son is always scared to go to the doctor they really did a great job calming him down. Cameron, Clint and Dr. Kene made him feel very comfortable. The support from the staff was very professional and pleasant. The facility was well equipped and designed for patient privacy, service and efficiency. The check in process to check out was very easy and fast. We will highly recommend. Great JOB !!!
Christina Reyes
I brought my wife here because she was having horrible ear pain. It was a very late night visit. The receptionist, nurse and doctor were really nice, professional and funny. They took care of us really fast. I believe we were out of here in less than an hour. The doctor was very knowledgeable about the problems we were having and gave us tips about other things for the future. I personally had kind of given up on doctors and I try to avoid them but now I know where to come if I personally have a problem. Thank you so much and you have no idea how much it means to us that you treated us above and beyond .
Eduardo Barbier